FAQ

FAQ

Welcome to Mountainside Coffee and Tea! We’re a web store dedicated to bringing you the finest coffee and tea at the very best prices. 

The following are answers to some questions our customers frequently ask. We hope you find this info helpful.

Please know you can always Contact Us using the form on this website, or call our main office at 1-866-364-8648  Monday thru Friday during regular business hours (8:30AM to 5PM, Eastern USA Time Zone.) Thanks.

From where do you ship?

What payments do you accept?

Do you offer FREE shipping?

What carrier do you use for shipping?

Can I track the shipping of the coffee and tea I purchase?

How quickly is my order shipped?

How can I speak to you direct?

How can I learn about Payless special deals or sales?

What is your return policy?

Do you offer samples?

Do you charge sales tax?

How can I tell if your Coffee or Tea is Fresh?

What shelf life can I expect once I open the packaging for Payless Coffees and Teas?

What is the correct way to store coffee and tea?

Should I freeze Coffee or Tea?

Is Payless Coffee and Tea considered Gourmet?

How can you offer such great prices?

What happens if an item is out-of-stock?

What coffee machines will work with your single-cup packs?

Our Quality Pledge

We aim to provide the finest coffee and tea selections from around the world, packaged the way you want, priced the way you want.
We pledge high quality and great taste, conveniently delivered to your door.
Under no circumstances will we sacrifice the quality or the great taste  our customers have grown to expect.

We strive for environmental responsiblity. Our coffee and tea single-cup packs are 100% recyclable.

Mountainside teas that are designated “Organic” meet criteria set by the U.S. Department of Agriculture.

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